Welcome, eerie enthusiasts and Halloween lovers! At Hyde and EEK Shop, we’re dedicated to making your spooky shopping experience as seamless as a ghostly whisper. Whether you’re decking out your haunt with our ghoulish goodies or prepping for a frightful party, we’ve got you covered with clear shipping and returns policies. Dive in to learn how we handle deliveries and ensure your satisfaction—because we believe every Halloween should be full of thrills, not chills when it comes to service.

Shipping Information

We ship globally to bring the Halloween spirit to your doorstep, excluding Asia and some remote areas due to logistical constraints. Once you place an order, our team of phantom packers gets to work to ensure your items are shipped swiftly and safely.

  • Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. We’ll send you a tracking email once your order is on its way, so you can follow its journey like a witch tracking her cauldron.
  • Shipping Methods and Times:
    • Standard Shipping: We use DHL or FedEx for reliable delivery. Shipping fee is $12.95, and your order will arrive within 10-15 days after shipment.
    • Free Shipping: For orders over $50, we offer free shipping via EMS. Your goodies will arrive within 15-25 days after shipment, perfect for those who don’t mind a little wait for a big scare.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment is protected, so you can shop with confidence.

If you have any questions about shipping, feel free to contact our customer service team at [email protected]. We’re here to help faster than a bat out of hell!

Returns & Exchanges Policy

We want your Halloween to be perfect, but if something goes bump in the night with your order, we’re here to make it right. Our returns and exchanges policy is designed to be straightforward and hassle-free, so you can focus on the fun parts of the season.

Return & Exchange Eligibility

We accept returns and exchanges for most items within 15 days of your receipt of the order. To be eligible, items must meet the following criteria:

  • Unused and in their original condition, with all tags and packaging intact.
  • Accompanied by the original receipt or order confirmation.

Important Note: Due to health, safety, and hygiene reasons, the following items are non-returnable and non-exchangeable:

  • Halloween Makeup and Cosmetics (as these are personal care items that cannot be resold).
  • Halloween Candy Bags & Bowls (if opened or used, to prevent contamination).

Additionally, any items that have been worn, damaged, or altered after delivery cannot be returned. If you receive a defective or incorrect item, contact us within 48 hours of delivery, and we’ll resolve it quicker than a skeleton rattling its bones!

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process—it’s as easy as casting a spell:

  1. Contact Our Customer Service Team: Email us at [email protected] within 15 days of receiving your order. Include your order number, the items you wish to return or exchange, and the reason. Our ghostly team will respond within 1-2 business days with instructions.
  2. Pack Your Items Securely: Place the items in their original packaging, along with any tags or accessories. Include a copy of your order confirmation or receipt. For exchanges, specify the replacement product you’d prefer (subject to availability).
  3. Ship the Items Back to Us: Send the package to our address: 959 Farland Street, Chicago, US 60637. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item sent). We recommend using a trackable service like DHL or FedEx for peace of mind.
  4. Wait for Processing: Once we receive your return, we’ll inspect it and process your refund or exchange within 5-7 business days. We’ll notify you via email once it’s complete.

Refund Timeline and Methods

After we approve your return, here’s what to expect for your refund:

  • Timeline: Refunds are processed to your original payment method within 7-10 business days after approval, depending on your bank or payment provider (e.g., Visa, MasterCard, JCB, or PayPal).
  • Method: The refund will be issued to the same card or PayPal account used for purchase. If you used a promotional discount, the refunded amount may reflect the adjusted price.
  • For exchanges, if the replacement item has a different value, we’ll handle any price differences via refund or additional charge. Note that original shipping costs are non-refundable, unless the return is due to our mistake.

Return & Exchange Request Template

To make things spookily simple, use the template below when emailing us. Just fill in the blanks and send it to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Hyde and EEK Shop Team, I would like to request a [return/exchange] for my order placed on [Order Date]. Here are the details: – Order Number: [Your Order Number] – Item(s) to Return/Exchange: [List the product names and quantities] – Reason for Return/Exchange: [e.g., wrong size, defective item, not as described] – For Exchanges: Desired Replacement Item (if available): [Product name and size/color, if applicable] Please let me know the next steps. I can be reached at [Your Email Address] or [Your Phone Number]. Thank you, [Your Full Name]

Questions? We’re Here to Help!

If you have any questions about shipping, returns, exchanges, or just want to share your spooky shopping tales, our customer service team is always ready to assist. Contact us at [email protected], and we’ll respond faster than a vampire at midnight! Happy haunting and secure shopping from your friends at Hyde and EEK Shop!