Term and Conditions

Last updated: October 2023

Welcome, spooky souls and Halloween enthusiasts, to Hyde and EEK Shop! These Terms and Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to be bound by these terms. We’ve crafted these policies with our ghoulish community in mind—ensuring they’re clear, fair, and designed to make your Halloween shopping experience as thrilling as a midnight haunt.

1. Acceptance of Terms

By accessing hydeeek-halloween.com (the “Site”) or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Site or services.

2. User Obligations and Responsibilities

As a valued member of our spooky community, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the Site only for lawful purposes and in a manner that does not infringe on the rights of others.
• Not engage in any fraudulent activities, including using stolen payment methods or providing false details.
• Respect our intellectual property and not reproduce, distribute, or misuse any content from the Site without permission.

3. Products and Services Description

Hyde and EEK Shop specializes in Halloween-themed products, including but not limited to:

• Cosmetics and Halloween Makeup
• Halloween Candy Bags & Bowls
• Indoor & Outdoor Halloween Decorations
• Halloween Outfits and Party Supplies
• Halloween Kitchen & Dining items
• Halloween Lights

We strive to provide detailed product descriptions and images. However, slight variations in color or design may occur due to screen settings or manufacturing processes. If you have questions about a product, contact us at [email protected] before purchasing.

4. Order and Payment Terms

Placing an Order

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline orders based on product availability, payment verification, or suspected fraudulent activity.

Payment Methods

We accept the following secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through encrypted channels to ensure your financial information remains secure.

Shipping and Delivery

We ship globally, excluding Asia and some remote areas due to logistical constraints. Here’s what you need to know:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation.
• Standard Shipping: $12.95 via DHL or FedEx; delivery within 10-15 days after shipment.
• Free Shipping: Available for orders over $50 via EMS; delivery within 15-25 days after shipment.

Once your order ships, we’ll send a tracking email so you can follow its journey like a phantom in the night.

5. Returns, Exchanges, and Refunds

We want your Halloween to be perfect! If something isn’t right, here’s our policy:

• Eligibility: Returns and exchanges are accepted within 15 days of receipt, provided items are unused, in original condition, and accompanied by the original receipt.
• Non-Returnable Items: Halloween Makeup, Cosmetics, and opened Candy Bags & Bowls cannot be returned for health and safety reasons.
• Process: Contact us at [email protected] within 15 days to initiate a return or exchange. You are responsible for return shipping costs unless the error is ours.
• Refunds: Refunds are processed to the original payment method within 7-10 business days after approval. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on the Site—including text, images, logos, and product designs—is the property of Hyde and EEK Shop and protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission. Unauthorized use may result in legal action faster than a witch’s cackle!

7. Limitation of Liability

Hyde and EEK Shop strives to provide a seamless and enjoyable shopping experience. However, we are not liable for:

• Delays or failures in delivery due to circumstances beyond our control (e.g., carrier issues, weather, or global events).
• Minor discrepancies in product color or design due to manufacturing variations.
• Damages resulting from misuse or alteration of products after delivery.

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We value your privacy like a vampire values the night. Our Privacy Policy (available on the Site) outlines how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in that policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Illinois. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Chicago, Illinois. We’re committed to resolving issues amicably—because Halloween should be about fun, not fights!

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Site with the effective date. Continued use of the Site after changes constitutes acceptance of the new terms.

11. Contact Information

If you have questions about these Terms and Conditions, our products, or just want to share your spooky shopping tales, reach out to us! We’re here to help faster than a bat out of hell.

Email: [email protected]
Address: 959 Farland Street, Chicago, US 60637